In recent years, safeguarding issues and vulnerability training within the night time economy have been driven up the agenda, and rightly so, with many businesses and areas now looking to arrange for specialist training to be delivered to night time workers. With a wide variety of options, what should you look for when organising safeguarding and vulnerability training for those working in the night time economy? Here our director Sylvia Oates shares her top tips for choosing this training.
Consider the training method
When deciding on a training method for your ENTE workers, you have the option to choose an e-learning course, or an in-person training course.
With an in-person training course, the information is often retained much better than online learning, especially if the course is interactive. Face to face provides the opportunity for the trainer to respond to the needs of the delegates and tailor the training accordingly.
This method also gives the opportunity for delegates to ask questions, and far more scope for the trainer to pepper the course with real life examples and a variety of learning techniques including the use of the many excellent promotional videos that have been produced around this subject such as those created by WAVE and Pubwatch, which also helps aid retention. With face to face training, there is the option to provide this in-house or use an external provider.
Face to face training relies on delegates being in the same place at the same time, which can be hard for businesses especially to work around, and it can be a more expensive way of delivering vulnerability training if it is delivered through an external provider.
Delivering the training in-house can be very time and resource intensive for local authorities and businesses and can lack the benefit of on-the-ground experience and best practice from around the country that can be provided by the right external trainer.
If delivering the training in-house, some local authorities and police forces make use of centrally training courses such as WAVE or Drinkaware vulnerability training. Whilst these are very useful and free to use, they can come across as “out of the box” and therefore may not fully engage delegates, which again has an adverse effect on the effectiveness of the training. They can also focus heavily on alcohol related vulnerability, when staff in the night time economy should be trained to consider many more factors than alcohol, as there are such a wide range of factors that can make a person become vulnerable at night.
Online training courses can be really useful, cost-effective and are easy to send out to big workforces, such as taxi and private hire drivers. An annual e-learning course can be a great way of following up in-person training courses to ensure knowledge remains current and in the forefront of everyone’s minds. They do, however, tend to be less effective than face to face training, and some clients we have spoken to are concerned that they cannot be sure that those taking the online courses have paid full attention.
What does the course cover?
As everyone has become far more aware of safeguarding and vulnerability management, the thinking has likewise broadened around the wide range of reasons that may cause individuals to be or to become vulnerable.
In the past, pubs, bars and clubs would train their staff to spot and manage signs of vulnerability through intoxication with drink or drugs, but it is important to recognise within any vulnerability training that there are a huge range of factors that can cause people to be vulnerable, and also that many of these may be present alongside each other.
When choosing a provider to deliver safeguarding and vulnerability training to venues within the night time economy, ensure that the course includes the identification of and discussion around all potential vulnerabilities.
The training provider should also be able to provide proven tools and techniques to manage and reduce vulnerabilities and should have put a lot of thought into how to make it resonate with delegates and make it memorable.
Who is delivering the training?
When it comes to making training memorable, we find that trainers who are able to illustrate the course with practical, industry-specific, real life examples help delegates to retain the course information better and to apply the learning with confidence when needed. It can therefore be really useful to identify a company that can provide trainers who have specific experience in the context for which you are providing vulnerability training – in this case, within the night time economy.
Check the credentials
If you have found a provider but want to check their credentials, any reputable business would be happy to provide you with contacts for previous clients to enable you to seek a reference.
If you want to ascertain whether the course content covers everything you need, most companies will provide a synopsis of their vulnerability training course for you to review. If they are really worth their salt, they will also offer to tailor the training to your specific area or business.
If you would like to discuss face to face vulnerability training, we deliver specialised training for staff in the licensed trade and for other ENTE workers such as police officers, door supervisors, volunteers and taxi/private hire drivers. We work with organisations to help them identify how and why people may become vulnerable in their premises and to develop policies and processes to reduce this. If you’d like more information, please email Sylvia and Jo on firstname.lastname@example.org.